FAQs

1. What kind of products do you sell?

At Modilo, we offer a wide range of products — from home essentials and lifestyle accessories to gadgets, fashion items, and more. Our goal is to provide everything you need in one convenient place.

2. How can I place an order?

Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email.

3. Do you ship worldwide?

Yes! We ship to many countries around the world. Shipping costs and delivery times may vary depending on your location.

4. How long does delivery take?

Orders are usually processed within 1–3 business days. Delivery typically takes 7–15 business days, depending on your location.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use it to check the real-time status of your package.

6. What is your return policy?

We want you to love your purchase. If you’re not satisfied, you can request a return or exchange within 14 days of receiving your order. Please make sure the product is unused and in its original packaging.

7. What if I receive a damaged or wrong item?

If you receive a defective or incorrect product, contact us immediately at support@modilo.global@gmail.com, and we’ll arrange a replacement or refund as quickly as possible.

8. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.

9. Can I cancel or change my order?

Yes, but only if your order hasn’t been shipped yet. Please contact us as soon as possible if you’d like to make changes.

10. How do I contact Modilo?

You can reach us anytime at support@modilo.global@gmail.com or through our Contact Us page.